Refund policy

Change of Mind:

• If you've ordered the wrong size or are simply not happy with your purchase, you can return it within 30 days of the purchase date for a replacement or refund.

• The item must be unused and returned with a copy of the original receipt.

• Please note: Original delivery charges are non-refundable.

• We do not cover return costs for international orders.

Warranty Claims:

• If you believe your product has a warranty issue, return it to us with a copy of the receipt.

• We'll forward it to the manufacturer for assessment.

• The manufacturer will determine whether to repair or replace the item under warranty.

Delivery Information

Shipping Methods & Timeframes:

• We typically ship orders within Australia using Australia Post eParcel.

• You'll receive a shipping notification email with tracking details.

• In some cases, we may use local courier services.

• Delivery times within Australia are usually 3-7 business days.

• Remote areas may experience longer delivery times (up to 10 business days).

• If you haven't received your order within 14 days, please contact us.

Shipping Costs:

• Orders over $150 within Australia and weighing under 10kg (cubic weight applies) qualify for free shipping.

• Exclusions: Bowling Machines, Junior & Senior Kits (Package Deals), The V training nets, and Wheel Bags.

• Additional charges may apply for heavy, bulky, or remote area deliveries. We'll contact you if this is the case.

• You can view shipping costs for your order during checkout before completing your purchase.

International Orders:

• We do not cover return costs for international orders.

If you have any further questions about refunds, returns, or deliveries, please feel free to reach out to our customer service team!